Knowledge Manager

About the role

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring.

The Knowledge Manager supports mission by developing, maintaining, and maturing enterprise knowledge assets that improve service delivery, decision‐making, and operational efficiency across state agencies. This role collects, analyzes, organizes, and disseminates information critical to government IT operations, ensuring staff, partners, and stakeholders have reliable access to accurate, actionable knowledge. This position also leads initiatives that reduce information silos, sustain institutional knowledge, and strengthen the department’s knowledge governance practices. Strong analytical capability, excellent communication skills, and a service‐oriented mindset are essential.

Responsibilities

• Strategy & Planning: Develop a long‑term knowledge management roadmap aligned with strategic goals, service‑delivery objectives, and statewide technology mandates.
• Strategy & Planning: Build and maintain partnerships with state agencies, research organizations, vendors, and internal SME groups to source and validate authoritative information.
• Strategy & Planning: Monitor IT industry trends, public‑sector best practices, and benchmark data to advise leadership on emerging knowledge needs.
• Strategy & Planning: Establish strategy for implementing collaborative platforms (SharePoint, Teams communities, digital forums) to support knowledge sharing across the enterprise.
• Strategy & Planning: Design and execute plans to capture, preserve, and transition legacy knowledge as staff, contractors, or platforms change.
• Strategy & Planning: Create and enforce policies for appropriate use, retention, and access of knowledge assets following state standards and security requirements.
• Acquisition & Deployment: Participate in the evaluation and implementation of KM technologies and tools that support enterprise content, collaboration, and knowledge access.
• Operational Management: Identify, gather, and synthesize knowledge assets from distributed systems, SMEs, documentation repositories, and agency partners.
• Operational Management: Integrate knowledge resources with intranets, portals, statewide platforms, document repositories, and enterprise content management solutions.
• Operational Management: Identify opportunities where structured knowledge improves service management, onboarding, incident resolution, and program outcomes.
• Operational Management: Leverage knowledge assets for staff education, end‑user training, and agency communications.
• Operational Management: Work collaboratively with content managers, process owners, and SMEs to maintain accurate, well‑structured content.
• Operational Management: Partner with IT teams to define architecture and standards for knowledge storage, retrieval, and continual improvement.
• Operational Management: Coordinate with infrastructure and application teams on system issues affecting knowledge availability or accessibility.
• Operational Management: Research and recommend knowledge management tools; evaluate emerging KM standards and technologies relevant to government IT.
• Operational Management: Promote a culture of collaboration, transparency, and shared learning across and supported agencies.
• Operational Management: Support the governance and maintenance of enterprise documents, guides, SOPs, handbooks, knowledge articles, and other digital assets.

Education & Certification

• Degree in Library and Information Science, Knowledge Management, Information Science, or related field preferred; or equivalent experience.
• Relevant certifications such as Knowledge-Centered Service (KCS), ITIL, or KM specialty certifications preferred.

Knowledge & Experience

• Advanced skills in research, information analysis, and validation using digital, print, and traditional methods.
• Experience developing taxonomies, metadata schemas, and content classification strategies.
• Hands‑on experience integrating knowledge frameworks with intranets, portals, databases, or ITSM platforms.