Knowledge Manager
Experis · Alameda, CA · 2 mo ago
On-siteInformation Technology$60–$70/hrContract
Location: Alameda, CA - 100% Onsite
Pay Range: $60/hr to $70/hr on W2
About the role
Support the full lifecycle of knowledge content, including creation, editing, review, publishing, and archiving. Identify and resolve content gaps, inconsistencies, and inaccuracies to ensure high-quality knowledge resources. Maintain and apply standards for content structure, taxonomy, and tagging to ensure consistency across regions. Assist with localization and translation workflows to support global content accessibility. Support ongoing enhancements to Salesforce Knowledge, including Einstein features, leveraging AI tools to improve content quality and searchability.
Requirements
- Minimum of 3 years experience in knowledge management, content management, or related fields.
- Proven experience supporting or maintaining knowledge management systems or databases.
- Strong expertise with Salesforce Knowledge is required.
- Experience working with AI tools in knowledge management environments.
- Background in customer service or support organizations.
Benefits
Upon completion of waiting period, consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay