Knowledge Management Analyst

Responsibilities

• Own and manage the end-to-end content lifecycle, including knowledge intake, structuring, updating, and publishing
• Build and maintain a centralized knowledge repository for GVA tools, frameworks, and assets
• Ensure content is continuously updated, dynamic, and synchronized across platforms (PowerPoint, sales tools, internal systems)
• Translate raw inputs into production-ready formats (e.g., executive-ready PowerPoint presentations, templates, tools)
• Design scalable approaches to content distribution and updates, avoiding manual, one-off updates across multiple systems
• Establish and enforce content governance, version control, and change management processes
• Maintain and update the knowledge library of ROI and TCO calculators, business case templates, maturity assessments, use cases, value frameworks, and external data feeds
• Architect scalable, modular Excel-based models with clean assumption layers, scenario logic, and sensitivity analysis
• Create reusable templates, calculators, and frameworks that GVA team members can rapidly tailor to specific needs
• Enhance reports and dashboards to track GVA team engagement across internal and external initiatives
• Leverage AI tools (e.g., Claude, OpenAI) to streamline content management, updates, and production workflows
• Enable AI-assisted workflows for summarization, versioning, and content transformation
• Maintain awareness of emerging AI capabilities relevant to knowledge management, consulting workflows, and sales enablement
• Operate with practical AI fluency (hands-on usage preferred; deep development expertise not required)
• Enable global value advisory team members to quantify the strategic and financial benefits of digital transformation and AI initiatives
• Collaborate closely with GVA, Sales, Sales Enablement, IT Operations, Solutions Validation Team, and cross-functional partners

Qualifications

• ~5 years of experience in knowledge management, content operations, business analysis, or related roles
• Experience supporting Sales / GTM or sales enablement environments
• Familiarity with AI tools and their application in workflows (practical usage preferred)
• Consulting experience (e.g., McKinsey) at the Analyst level is a plus (not required)
• Strong proficiency in Excel-based modeling, data organization, and content structuring
• Experience with content lifecycle management, workflow design, and version control
• Ability to operationalize and scale content across systems and formats
• Strong communication skills with the ability to translate complex concepts into clear, executive-ready outputs
• Comfortable working in cross-functional environments with multiple stakeholders
• Detail-oriented with a systems-thinking mindset focused on scalability and efficiency
• Basic code-level awareness is a plus, but not required (non-developer role)