Knowledge Management Analyst

About the role

This position supports the DISA GSM-O II Task Number 25 (TN25) DoD Cyber Defense Command (DCDC). GSM-O II provides network operations and cyber defense support to the Defense Information Systems Agency (DISA) in support of the DoD and COCOMs.

Responsibilities

• Support the implementation of Knowledge Management in the directorates across all domains - people, processes, and tools.
• Provide the ability to translate operational requirements into logical and integrated technical solutions; advise the staff members on holistic methodologies to accomplish their tasks and missions given their respective problem sets.
• Provide the ability to design, document and orchestrate doctrinally sound processes to support operational mission requirements.
• Implement change management and track policy and procedures and update them as needed to address change requests and application defects from receipt through review, analysis, development, and installation.
• Sustain and maintain the DoD Cyber Defense Command (DCDC) knowledge management environments, and implement enhancements as prioritized through the Knowledge Management Working Group (KMWG) under governmental lead as mutually approved by the Government Chair and the working group members.
• Provide support to ad hoc requests that are time sensitive and mission critical to the directorate.
• Facilitate, support, and capture minutes for battle rhythm events as required. These include the Knowledge Management Working Group and KM Board.
• Provide support to Freedom of Information Act (FOIA) requests from higher headquarters or through the task management system. This involves: searching all Command online pages for requested FOIA information, and working with the Government lead on the release of the requested documents.
• Provide support to Records Management efforts to include Development of “meta data tagging” efforts and developing structure.
• Collaborate with the Command Records Officer (CRO) or other relevant representatives on any Records Management related tasks, meetings, boards, or working groups.
• Provide oversight and facilitation of the Records Management Program for their respective organization.

Qualifications

• Bachelor's degree in a related discipline with 2+ years of prior relevant experience or master’s degree with 1 – 3 years of prior relevant experience.
• Currently possess an active DoD TS/SCI clearance.
• Experience at Joint Command and/or Operations Center.
• Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook).
• Strong communication and interpersonal skills, with the ability to speak clearly and effectively with customers and technical personnel in high-stress situations.
• Knowledge of the Microsoft Office 365 Suite.

Pay and Benefits

The pay range for this job level is $59,150.00 - $106,925.00. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.