Knowledge Management Analyst

Position Overview

The Knowledge Manager Analyst is a mid-level analyst providing analytical and specialized support to senior and executive management within the Joint Data Support (JDS) Division at OSD-CAPE. Supporting Task Order 2 of the OSD JDS IDIQ — Knowledge and Content Management Support Services — this position serves as a primary liaison between administration and various support functions, executing complex assignments with a high degree of judgment, initiative, and discretion.

Benefits

• Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
• HSA / FSA Medical Plans
• PTO
• Flexible Work Environment and Encourage Work/Life Balance
• 401K with Company Match
• Observes all federal holidays
• Professional Development/Tuition Reimbursement Program
• Annual Career Development Process

Job Type

Full-time/Exempt

Location

• National Capital Region (Pentagon, Washington, DC / Mark Center, Alexandria, VA).
• Limited teleworking available in coordination with the COR; a government-furnished secure laptop will be provided for remote access to DoD networks.

Clearance Required

• Active Secret clearance required at minimum;
• Top Secret/SCI eligibility required for certain task areas.

Anticipated Start Date

Summer 2026

Position Responsibilities

• Administrative Support & Business Process Management
• Cook up organizational calendars, project tracking, and conference schedules for JDS and AWG.
• Support management body meetings by establishing agendas, scheduling conference rooms, maintaining access control during conferences, communicating information to members, preparing and delivering briefing materials, and tracking completion of action items.
• Facilitate and present at meetings, seminars, symposia, workshops, and working group meetings, including preparation of read-ahead materials and production of meeting minutes and post-forum reports.
• Coordinate Video Teleconference (VTC) requirements and handle visit access requests.
• Collaborate with programmers and AWG/JDS leadership on website design, development, maintenance, and improvement.
• Develop production timelines, collaboration frameworks, and data management processes for study activities and products.
• Work with AWG leadership to build and oversee annual budgets, maintaining data on financial activities to ensure appropriated funding is executed as expected.
• Knowledge & Content Management
• Conduct annual comprehensive analyses of existing knowledge management practices and tools to identify gaps, requirements, and constraints (e.g., classification, format, data quality).
• Design and document standardized processes for capturing, validating, and sharing analytic results, institutional knowledge, and best practices across the AWG, the broader DoD analytic community, and relevant stakeholders.
• Develop, implement, and manage centralized systems for assigning, tracking, and monitoring tasks related to analysis and data collection.
• Maintain and improve secure, user-friendly websites serving as central portals for JDS information and AWG administration and analytic products.
• Serve as the primary point of contact for submission of data, academic studies, and analytic products from partner organizations; execute formal review processes to assess quality and relevance of submitted content.
• Publish approved content to appropriate websites, databases, or collaboration platforms in a timely manner; perform quarterly reviews to ensure currency, accuracy, and proper categorization.
• Disseminate high-priority knowledge across the analytic community by linking repositories, websites, and expertise — leveraging digital and human signals to create targeted dissemination methods.
• Create user manuals, develop training materials, and conduct workshops to ensure stakeholders can effectively use knowledge management tools and processes.
• Collect, compile, and analyze customer feedback monthly to improve service quality and overall satisfaction.
• Executive Support
• Make administrative decisions and take action on behalf of executive leadership based on thorough knowledge of the organization, its policies, and its personnel.
• Exercise judgment, initiative, diplomacy, and tact; maintain strict confidentiality across all matters, including signing a Non-Disclosure Agreement upon award.
• Perform ad-hoc efforts as requested by AWG and JDS leadership on timelines mutually agreed upon with the Government.

Qualifications

• Bachelor’s degree required.
• Minimum of four (4) years of knowledge/content management and administrative experience in at least two (2) of the following areas:
• Administrative Support: Executive customer service, scheduling, project management, relationship building, and communication.
• Content Management: Content creation/curation, strategic writing/communication, copywriting, marketing, and DoD access control.
• Knowledge Management: Change management, data analysis/management, large-scale content curation/management, and DoD business/content processes.

Skills

• Demonstrated expertise in Structured Query Language (SQL).
• Familiarity with the Microsoft Office suite and SharePoint or equivalent collaboration platforms.

Requirements

• Must obtain and maintain a Pentagon and Mark Center building pass and a Common Access Card (CAC) prior to commencing work.
• Must sign a Non-Disclosure Agreement and Contractor Conflict of Interest Form within five (5) working days of task order award.
• Must be available during core office hours of 0900–1500 ET, Monday through Friday.
• Must identify as a contractor in all interactions with Government personnel and ensure all work products are suitably marked as contractor-produced.
• Ability to handle and safeguard data at SECRET classification levels; Top Secret/SCI eligibility required for certain task areas.