Kiehl's Since 1851 Keyholder - Upper West Side (PT)

About the role

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old‑fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the nation. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!

Responsibilities

• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team
• Provide superior customer service standards and develop customer relationships that will result in repeat business
• Execute short and long term plans to achieve goals in support of the store’s business strategy
• Responsible for product and brand image presentation while maintaining a neat and organized store
• Delivers a best in class experience to customers
• Upholds standards of customer service excellence
• Leader in productivity
• Regular attendance and timeliness for all scheduled shifts
• Enforce company policies and procedures
• Perform open and close procedures for the store
• Provide training to new store employees
• Effectively execute visual directives, education selling tools and customer service standards
• Perform other job‑related duties as assigned

Requirements

• Retail and/or cosmetic experience preferred
• Prior key holder experience preferred
• Customer service experience
• Communication skills
• Analytical skills
• Basic computer skills
• High School Diploma or GED required
• Must be 18 years or older
• Authorization to work in the United States on a full‑time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.
• Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

Qualifications

• Bilingual: Spanish or Mandarin

Benefits

• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access