Kiehl's Keyholder (PT) Boston

Kiehl’s Since 1851, Keyholder Who We Are

L’Oréal has been dedicated to beauty since 1851, focusing on quality, efficacy, safety, sincerity, and responsibility. Our portfolio includes 21 brands like Lancôme, Yves Saint Laurent, and Aesop, with Kiehl’s known for its natural, heritage-based products and personalized service.

About the role

We are seeking a Keyholder to join the Kiehl’s family. This role involves assisting the Store Manager in achieving sales goals, providing excellent customer service, and developing customer relationships. The Keyholder will also help maintain a neat store and enforce company policies.

Responsibilities

• Aid in achieving store sales goals and individual sales targets set by management
• Provide superior customer service and build repeat business
• Execute short and long-term plans to support the store's business strategy
• Maintain a neat and organized store, showcasing product and brand images
• Deliver a best-in-class customer experience
• Lead in productivity and uphold high standards of customer service
• Attend scheduled shifts, including 2 closing shifts per week and 2 full weekends per month
• Support the Store Manager in achieving sales goals
• Enforce company policies and perform open and close procedures
• Train new employees and effectively execute visual directives and customer service standards

Requirements

• Preferred retail or cosmetic experience
• Preferred prior key holder experience
• Experience in customer service
• Strong communication and analytical skills
• Basic computer skills
• Willingness to work 2 closing shifts per week and 2 full weekends per month
• High School Diploma or GED
• At least 18 years old

Preferred Qualifications

• Bilingual: Spanish or Mandarin
• Physical ability to work on the sales floor for extended periods, walk up and down stairs, and lift up to 25 lbs.

What’s In It For You

• Salaried range: $17-$19
• Access to company perks (discounted products, internal shop)
• Learning and development opportunities (unlimited e-learning, lunch & learn sessions, mentorship programs)
• Employee resource groups (think tanks, innovation squads)
• Access to mental health and wellness programs