Kids Clubhouse Attendant

Primary Purpose

Provide exceptional service to fans and families visiting the Kids Clubhouse and Family Deck. Enhance the Progressive Field experience by anticipating needs, exceeding expectations, and delivering personalized attention. Remain vigilant and proactive during your shift to ensure a welcoming and enjoyable experience for every guest, encouraging them to return to Progressive Field.

Responsibilities & Duties

• Actively engage with children and families in the Kids Clubhouse, providing information about available activities and fostering a welcoming environment.
• Oversee play activities, ensuring the safety and well-being of participants, while maintaining a positive atmosphere and preventing horseplay.
• Learn to operate high-tech equipment, assist guests with waiver completion, and help manage crowd control and line queuing.
• Maintain and control inventory of Kids Clubhouse materials, ensuring resources are organized and accessible.
• Solicit daily feedback from guests to enhance their experience, displaying a lively and interactive demeanor throughout the Kids Clubhouse and associated areas.
• Work collaboratively with other staff in Ballpark Services, supporting various roles as assigned and demonstrating problem-solving skills when necessary.
• Maintain and monitor all public areas within and surrounding the ballpark to ensure cleanliness, order, and safety, with any important findings reported to Base.

Role Requirements

• Actively engage with children and families in the Kids Clubhouse, providing information about available activities and fostering a welcoming environment.
• Oversee play activities, ensuring the safety and well-being of participants, while maintaining a positive atmosphere and preventing horseplay.
• Learn to operate high-tech equipment, assist guests with waiver completion, and help manage crowd control and line queuing.
• Maintain and control inventory of Kids Clubhouse materials, ensuring resources are organized and accessible.
• Solicit daily feedback from guests to enhance their experience, displaying a lively and interactive demeanor throughout the Kids Clubhouse and associated areas.
• Work collaboratively with other staff in Ballpark Services, supporting various roles as assigned and demonstrating problem-solving skills when necessary.
• Maintain and monitor all public areas within and surrounding the ballpark to ensure cleanliness, order, and safety, with any important findings reported to Base.

Department Requirements

• Previous experience working with children or Early Childhood Education students preferred.
• Must be trustworthy and dependable, with the ability to analyze situations and solve problems effectively, whether working independently or as part of a team.
• Familiarity with basic baseball skills, such as hitting, pitching, and running techniques, or the capacity to acquire these skills.
• Ability to learn and operate basic computer operating programs (i.e. Microsoft Outlook, Internet Explorer, tablets, etc.).
• Must be at least 16 years old.
• Availability to work the vast majority (minimum 40 of 81) of all home games during April through September.
• Available to work long and irregular hours including nights, weekends, and all holidays during the baseball season.
• Available to work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays.
• Attend all required trainings and daily briefings.

Typical Work Hours

Typical Work Hours (subject to change depending on game/gate time: Night Games: 5:00pm start Day Games: 10:00am start Break times are determined by your Supervisor)

Departmental Requirements

• Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
• Builds robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit, contributing to a positive, respectful work environment.
• Performs the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
• Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
• Absorbs and acts according to the organizational values and service excellence at all times.
• Willingness to work extended days and hours, including holidays and weekends.
• Willingness to adhere to all Major League Baseball and Club policies.

Compensation and Benefits

The expected hourly rate for this position is $14.30. This rate serves as a general guideline; actual compensation will be determined based on a candidate’s skills, experience, and qualifications, as well as market and business considerations.