Kids Club Team Member

About the role

Our mission is to build healthier communities through human connection and kindness. We’re reinventing the fitness industry one deadlift at a time by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other.

At Chuze, our behaviors aren’t just words on a wall—they are the heartbeat of everything we do:

• Collaboration - Our best work is done together. By leveraging our strengths, we can accomplish more and create something bigger than ourselves.
• Hospitality - We take ownership of making every person feel welcomed, valued, and celebrated.
• Authenticity - We show up as our true selves and never compromise on our integrity.
• Grit - We embrace challenges, stay committed, and persevere toward our mission.

Responsibilities

• Provide a welcoming experience for every Chuze member, guest, and their children, including sign-ups, checking children in and out, answering phones, and running fun, enriching activities for children.
• Uphold a positive, friendly, and caring rapport with children and their guardians, prioritizing safety within the Kids Club and addressing guardian concerns as needed.
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members and their children in the Kids Club.
• Support a seamless member experience by maintaining knowledge of general front desk operations, including membership offerings, club tours and amenities, and point-of-sale transactions.

Requirements

• 18+ years of age
• High school graduate or equivalent
• Minimum 1 year of previous childcare experience
• Excellent customer service, communication, and interpersonal skills over the phone and in person
• Ability to maintain a positive rapport with children
• Team-based mindset with the capacity to receive and deliver feedback
• Strong attention to detail and multitasking skills
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
• Ability to read, write, and communicate clearly in English
• Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements
• Ability to stand for extended periods
• Ability to operate a telephone, computer, and other standard office equipment
• Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed
• Must be able to pass a criminal background check

Qualifications

• Previous customer service experience
• Bilingual

Benefits

• Free MAX Chuze Fitness membership
• 401k
• Discounts on all Chuze retail and Chuze Blends purchases
• Chuzer Referral Incentive Program
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with growth opportunities