Kidney Care Specialist

PURPOSE AND SCOPE

The Kidney Care Engagement Specialist creates a supportive, engaging virtual environment for individuals impacted by Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD). Under the direction of the Manager of Engagement Specialists, this role provides one-to-one support and facilitates small-group discussions to help participants understand kidney care pathways, available education and treatment options, and how to navigate next steps in their care journey. The specialist engages participants through inbound and outbound outreach, virtual group interactions, and ongoing follow-up. Working collaboratively with Kidney Care Specialist and referral partners, the specialist ensures seamless communication, care coordination, and participant follow-through across the kidney care continuum.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Initiate timely outreach to individuals referred through multiple sources, including website referrals, care teams, clinics, nephrology offices, and digital channels.
• Maintain consistent communication patterns to help reduce care barriers and crisis starts across the kidney disease continuum.
• Lead scheduled virtual small group sessions (45–60 minutes) using approved content and discussion frameworks.
• Create an inclusive, safe environment that encourages participant interaction, questions, and shared experiences.
• Support discussion on kidney disease progression, dialysis modalities, home therapies, permanent access placement, and available support resources.
• Facilitate conversations about Chronic Kidney Disease, Dialysis Treatment Options and Resources to support an individual's Kidney Disease Journey.
• Apply motivational interviewing and patient-centered communication strategies to support participant understanding.
• Document participant attendance, engagement details, and relevant next steps in CRM with accuracy and timeliness.
• Notify referral sources of session attendance, if applicable.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Fully remote; requires reliable internet and ability to work across varied virtual class times (Monday-Saturday).
• The position requires frequent prolonged periods of working at a computer.
• Assignment may include early morning, evening, or weekend session rotation based on program scheduling needs.
• Requires proficiency with virtual meeting platforms, documentation systems, and Microsoft 365 tools.
• May require travel to regional, business unit, and corporate meetings.

SUPERVISION

• No direct supervisory responsibilities. Works under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams.