Keyholder

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our stores offer an exciting, one-of-a-kind experience for both customers and employees. We're committed to cultivating a welcoming, inclusive, and diverse culture driven by open dialogue, empowerment, and a focus on recruiting, training, development, and retention. Inclusion of diverse backgrounds and perspectives is fundamental to our success.

About the role

As a Keyholder, you’ll support and assist the store management team by performing daily store opening and closing operations while delivering an amazing shopping experience for our customers.

Responsibilities

• Partner with the management team to ensure the store achieves company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, fostering positive customer connections and loyalty
• Support the management team in implementing merchandise strategies while maintaining a clean, consistent, and inviting store environment
• Perform register functions using sales, promotion, and product knowledge to drive add-on sales
• Assume responsibility for all store operations as acting Manager on Duty when store management is absent

Requirements

• Previous specialty or apparel retail management experience, preferably in a similar role, with a proven ability to lead teams and drive sales
• Ability to multitask in a fast-paced environment while maintaining a strong commitment to customer experience
• Flexibility and adaptability to changing retail and fashion trends, job duties, and work schedules
• Fashion-focused with awareness of current trends

Physical Requirements

(With or without reasonable accommodation)

• Able to stand and walk for extended periods during scheduled shifts
• Able to pack and unpack shipments, arrange and move store fixtures, and handle packages weighing up to 50 lbs
• Able to reach merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

Schedule

Flexible schedule inclusive of holidays, nights, and weekends.

Benefits

• 50% associate discount, plus an additional monthly discount coupon
• Mental health resources
• Sick time (where legally required)
• 401K with company match
• Employee Stock Purchase Program (ESPP)
• Tuition reimbursement

Pay

$17.00–$19.13 per hour