Keyholder

About the role

The Key Holder supports store leadership in daily operations and ensures a strong guest experience on the sales floor. This role acts as manager-on-duty when needed, supports team performance, and helps drive sales while maintaining brand and operational standards.

Responsibilities

• Deliver a high-level guest experience through product knowledge and customization support
• Actively sell on the floor and support the team in achieving daily sales goals
• Drive KPIs including conversion, AOV, and units per transaction
• Greet and engage every guest, introducing the brand and product offering
• Handle guest concerns with professionalism and a solutions-oriented approach
• Support visual merchandising and maintain store presentation standards
• Restock inventory and maintain an organized sales floor
• Assist with inventory tasks including receiving, processing, and stock management
• Maintain a clean and organized back-of-house environment
• Support clienteling efforts to build and maintain guest relationships
• Assist with events, trunk shows, and community outreach initiatives
• Provide direction and support to team members during shifts
• Open and close the store and act as manager-on-duty in the absence of leadership

Requirements

• Retail experience, preferably in a fast-paced environment
• Strong passion for guest experience and sales
• Ability to support and guide team members
• Strong organizational and time management skills
• Clear communication and ability to manage priorities
• Solutions-oriented mindset with a proactive approach

Qualifications

• Guest-first mindset with strong clienteling focus
• Driven to achieve sales goals and support team performance
• Understanding of KPIs including conversion, AOV, and productivity
• Strong sense of ownership and accountability
• Detail-oriented and highly organized
• Positive, collaborative team player
• Energetic and engaged on the sales floor