Keyholder
Torrid · Panama City, FL · 1 wk ago
Customer ServicePart-time
About the role
Torrid is dedicated to fostering an inclusive environment where every employee feels valued and empowered. Our stores aim to provide an exceptional shopping experience that encourages customer loyalty and satisfaction.
Responsibilities
- Collaborate with the store management team to achieve company objectives and key performance indicators (KPIs).
- Lead by example through strong selling skills and exceptional customer service, ensuring the team delivers a memorable shopping experience.
- Assist in implementing merchandise strategies and maintaining a clean, inviting, and organized store environment.
- Operate the cash register, utilizing product knowledge to drive add-on sales and enhance customer engagement.
- Assume managerial responsibilities when the store manager is absent, including overseeing store operations and managing staff.
- Work flexible hours, including evenings, weekends, and holidays.
Requirements
- Prior experience in specialty/apparel retail management, particularly in a comparable role, with a track record of leading teams to success and achieving high sales performance.
- Ability to manage multiple tasks efficiently in a fast-paced environment and consistently deliver a superior customer experience.
- Flexibility to adapt to various situations, environments, and job requirements.
- Stay updated on fashion trends and industry developments.
Physical Requirements
- Stand and walk throughout the day.
- Lift and carry items weighing up to 50 pounds.
- Reach for merchandise using various tools and equipment.
Benefits
- 50% associate discount.
- Additional monthly discount coupon.
- Access to mental health resources.
- Paid sick time.
Pay
- Competitive salary.
- 401(k) plan with company match.
- Employee Stock Purchase Program (ESPP).
- Tuition reimbursement.
Schedule
- Flexible hours, including evenings, weekends, and holidays.