Keyholder

About the role

The Keyholder is responsible for opening the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Keyholder will supervise all employees and oversee sales, merchandising, guest service, and all operational functions in the absence of store management.

Responsibilities

• Supervise employees to complete tasks and achieve goals in the absence of store management.
• Manage the sales floor and drive sales by addressing guest concerns, coaching employees, and mitigating product loss in the absence of store management.
• Execute lead cashier responsibilities such as returns, exchanges, check approvals, and the issuance of merchandise vouchers.
• Ensure that the daily merchandising flexing process, daily replenishment process, Key Corporate Communications, and store cleanliness standards are properly executed when opening.
• Open and close the store following proper procedures documented in the opening checklist.
• Ensure that registers are properly opened and doors are opened correctly.
• Confirm that deposit slips, spreadsheets, envelopes, and deposit bags are correctly filled out and discrepancies are reconciled and cleared by accounting.
• Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner.
• Stay up-to-date on all store systems.

Requirements

• Proven track record for driving sales and profit and for people development.
• Minimum one year of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Standing ability to stand for a minimum of eight hours during scheduled shifts.