Keyholder

About the role

Petco is dedicated to improving lives by supporting pets and their owners. We strive to provide everything pets need to live their best lives, from food and toys to veterinary care and support.

Responsibilities

• Pet First – Protect & Empower: Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun – Connect & Bond: Promote a safe, welcoming environment for pets, pet parents, and partners. Follow all policies and procedures related to animal welfare, safety, and store operations.
• Let’s Go! Own & Commit: Support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. Ideal for those who enjoy leading on the floor, solving problems in the moment, and delivering a great experience every day.

Key Responsibilities

• Maintain merchandise presentation and in-stock conditions to Petco standards.
• Achie accurate pricing and signage throughout the store.
• Assist with inventory counts, product replenishment, and shrink awareness.
• Maintain merchandising and inventory conditions during shifts and escalate issues as needed.
• Ensure compliance with company policies, procedures, and safety standards.

Customer Experience & Leadership

• Address customer questions and concerns promptly and professionally.
• Model Petco's selling behaviors and service expectations.
• Provide guidance and direction to partners during assigned shifts.
• Escalate concerns appropriately to store leadership.

What You Bring

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Essential Functions & Work Environment

• This role is primarily performed in a Pet Care Center retail environment.
• The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• A limited amount of travel may be required for training, meetings, or community engagement.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Why You’ll Love It

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.