Keyholder
Torrid · Wilmington, North Carolina, United States · 3 days ago
Customer ServicePart-time
About the role
At Torrid, we celebrate every shape, every size, and every curve of our customers. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for both our customers and our employees. We are committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development, and retention. We believe that inclusion of diverse backgrounds and perspectives is fundamental to our success.
Responsibilities
- In partnership with the management team, ensure the store achieves company objectives and KPI goals.
- Set the example for The Torrid Connection through selling skills and customer service, ensuring the team provides a shopping experience that encourages positive customer connections and loyalty.
- Support the management team in implementing merchandise strategies while maintaining a clean, consistent, and inviting store environment that inspires customers to shop.
- Perform register functions using sales, promotion, and product knowledge to drive add-on sales.
- Absorb responsibility for all store operations when the Store Management is out of the store as Acting Manager on Duty.
- Work a flexible schedule inclusive of holidays, nights, and weekends.
Requirements
- Previous specialty/apparel retail management experience, preferably in a similar role, with proven ability to lead teams to success and proven sales performance.
- Flexibility to multitask in a fast-paced environment while creating an amazing customer experience.
- Fashion-focused, staying updated on current trends.
Physical Requirements
- Able to stand and walk around during scheduled shifts.
- Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 pounds.
- Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.
What You’ll Get
- Associate discount 50% off, additional monthly discount coupon.
- Mental health resources.
- Sick time.
- 401(k) with Company match.
- Employee Stock Purchase Program (ESPP).
- Tuition reimbursement.
- Sick time benefit available where legally required.
Benefits
- E-Verify participation.
- California Privacy Rights Act (CPRA) notice.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about the schedule are not specified in the job posting.