Jobs · Customer Service · North Carolina

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Torrid · Winston-Salem, NC · 4 days ago
Customer ServicePart-time

About the role

At Torrid, we celebrate every shape, every size, and every curve of our customers. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for both our customers and our employees. We are committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruitment, training & development, and retention. We believe that inclusion of diverse backgrounds and perspectives is fundamental to our success.

Responsibilities

  • In partnership with the management team, ensure the store achieves company objectives and KPI goals.
  • Set the example for The Torrid Connection through selling skills and customer service, ensuring the team provides a shopping experience that encourages positive customer connections and loyalty.
  • Support the management team in implementing merchandise strategies while maintaining a clean, consistent, and inviting store environment that inspires customers to shop.
  • Perform register functions while using your sales, promotion, and product knowledge to drive add-on sales.
  • Absorb responsibility for all store operations when the management team is out of the store as acting Manager on Duty.
  • Work a flexible schedule inclusive of holidays, nights, and weekends.

Requirements

  • Previous specialty/apparel retail management experience, preferably in a similar role, with proven ability to lead teams to success and proven sales performance.
  • Flexibility to multitask in a fast-paced environment while focusing on creating an amazing customer experience.
  • Fashion-focused, staying updated on current trends.

Physical Requirements

  • Able to stand and walk around during scheduled shifts.
  • Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 pounds.
  • Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

What You’ll Get

  • Associate discount 50%
  • Additional monthly discount coupon
  • Mental health resources
  • Sick time
  • 401(k) with Company match
  • Employee Stock Purchase Program (ESPP)
  • Tuition reimbursement
  • Sick time benefit available where legally required

Benefits

  • E-Verify participation
  • California Privacy Rights Act (CPRA)
  • EEO Poster

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