Key Leader - Retail

About the role

The Key Holder supports store leadership in daily operations and ensures a strong guest experience on the sales floor. This role acts as manager-on-duty when needed, supports team performance, and helps drive sales while maintaining brand and operational standards.

Responsibilities

• Deliver a high-level guest experience through product knowledge and customization support
• Actively sell on the floor and support the team in achieving daily sales goals
• Drive KPIs including conversion, AOV, and units per transaction
• Greet and engage every guest, introducing the brand and product offering
• Handle guest concerns with professionalism and a solutions-oriented approach
• Support visual merchandising and maintain store presentation standards
• Restock inventory and maintain an organized sales floor
• Assist with inventory tasks including receiving, processing, and stock management
• Maintain a clean and organized back-of-house environment
• Support clienteling efforts to build and maintain guest relationships
• Assist with events, trunk shows, and community outreach initiatives
• Provide direction and support to team members during shifts
• Open and close the store and act as manager-on-duty in the absence of leadership

Requirements

Required:

• Retail experience, preferably in a fast-paced environment
• Strong passion for guest experience and sales
• Strong organizational and time management skills
• Clear communication and ability to manage priorities
• Solutions-oriented mindset with a proactive approach

Preferred:

• Key attributes: Guest-first mindset with strong clienteling focus, driven to achieve sales goals and support team performance, understanding of KPIs including conversion, AOV, and productivity, strong sense of ownership and accountability, detail-oriented and highly organized, positive, collaborative team player, energetic and engaged on the sales floor

Qualifications

Required:

• High school diploma or equivalent
• Ability to work flexible hours, including evenings and weekends
• Valid driver’s license and reliable transportation

Skills

• Customer service skills
• Product knowledge
• Time management
• Problem-solving skills
• Teamwork

Benefits

• Compensation: Hourly rate: $19 – $22 per hour, 20–24 hours/week for part-time positions, 32–40 hours/week for full-time positions, schedule subject to change based on business needs and events
• Health benefits available for full-time employees
• 401(k) eligibility

Why Work Here

At Stoney Clover Lane, you’ll be part of a brand that values creativity, connection, and exceptional guest experience. This role offers the opportunity to grow within retail leadership while contributing to a dynamic and fast-paced environment.