Retail Manager

2587 to apply.

About the role

The Retail Manager develops business, people, and accomplishes goals to drive top performance of the branch. They collaborate with other lines of business to maximize growth opportunities within the communities they serve. Ensures optimal customer experiences, efficient operations, and support of bank initiatives within the branch.

Responsibilities

• Attracts, retains, and supports the career development of retail team members.
• Develop and foster relationships with key customers and prospects within the community.
• Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner.
• Coach and mentor retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and demonstrate sound judgement to minimize the risk of fraud.
• Maintain a well-developed working knowledge of the Bank's products and services.
• Lead and drive successful sales and service initiatives.
• Facilitate and support sales meetings and daily huddles.
• Collaborate with Retail Support Manager and other lines of business to align branch efforts with the strategic direction of Heartland Bank.

Qualifications/Requirements

• Associate’s Degree in related curriculum and minimum 3 years banking, sales/marketing, retail, sales associate preferred or equivalent combination of education and experience.
• Minimum 1 year leadership preferred or equivalent combination of education and experience.
• Must comply with all requirements of the SAFE Act required.
• Obtain a Unique Identifier from the NMLS required.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders. Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.

Physical Demands

• Regularly: Standing, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Sitting, Walking, Grasping/Reaching - with arms and hands
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (50 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.