Key Holder - Le Labo - Full Time - Chicago Wicker Park

About the role

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets. You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation and will also have responsibility for opening and closing the store on a rota basis. If you are an ambitious self‑starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure the smooth efficient running of the store.
• Use coaching and mentoring skills to lead by example, modelling behaviors that enable the sales team to provide inspirational, authentic and personalized customer service and achieve sales and customer service targets.
• Carry out essential start‑of‑day and end‑of‑day cash reconciliation using retail and cash handling experience.
• Open and close the store on a rota basis.

Qualifications

• Proven retail experience, preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening/closing the store (desirable).
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets (desirable).
• Ability to work retail hours including days, nights, weekends and special events in a fast‑paced environment.
• Previous experience with retail point‑of‑sale software.
• Ability to provide proof of right to live and work in the country if invited to interview.

Benefits

• Health insurance coverage (medical, dental, and vision).
• Wellness and family support programs.
• Life and disability insurance.
• Retirement savings plans.
• Paid leave programs.
• Education‑related programs.
• Paid holidays and vacation time.
• Many additional benefits, many subsidized or fully paid by the company.
• Progressive career opportunities and outstanding training and development.

Pay

The anticipated hourly range for this position is $19.39 to $32.31. Exact hourly rate depends on experience, skills, education, and budget, and may vary by geographic location. In addition to base salary, the role is eligible for participation in a highly competitive bonus program.