Key Holder: Del Amo

What We Are Looking For

• Operate as the frontline leader responsible for delivering the Thirdlove in-store experience
• Serve as a mentor on the floor, modeling service behaviors, supporting team accountability, and ensuring smooth execution across sales, fitting, and client engagement
• Support fit consultations, product education, and conversion through proactive, client-focused behaviors
• Coach team members during shifts to refine selling language, service posture, and product confidence
• Aid in executing store-level loyalty, clienteling, and appointment initiatives

Client Experience & Selling

• Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Protocol
• Support fit consultations, product education, and conversion through proactive, client-focused behaviors
• Coach team members during shifts to refine selling language, service posture, and product confidence
• Aid in executing store-level loyalty, clienteling, and appointment initiatives

Leadership & Daily Execution

• Serve as Manager-on-Duty when scheduled, leading team huddles and ensuring smooth shift transitions
• Support daily zoning and break schedules to ensure optimal floor coverage and client support
• Reinforce expectations around visual standards, replenishment, cleanliness, and service behaviors throughout the day
• Identify and escalate guest issues, operational concerns, or team coaching moments to ASM/Store Manager when needed

Operations & Store Standards

• Execute opening and closing responsibilities, including POS reconciliation, security checks, restocking, and store readiness
• Support inventory tasks such as transfers, cycle counts, and damages as assigned
• Ensure promotional signage, floor moves, and merchandising standards are accurately maintained
• Aid in keeping the back-of-house organized, efficient, and brand-right