Key Holder

Summary/Objective

The Key Holder is responsible for providing a positive shopping experience for customers, ensuring a clean, safe, and aesthetically pleasing sales floor, and meeting sales goals. This position represents the VICI brand by creating an exceptional customer experience that leaves a lasting impression and serves as backup to management on an as needed basis.

Essential Functions

• Supports and/or performs opening duties on behalf of management (i.e. open registers, “mini floor set” with new collection, rearrange any racks/tables that don’t align with daily collection, restock products and supplies)
• Supports and/or performs closing duties on behalf of management (count and close registers, place daily deposit in safe, straighten/organize entire store and back room, take full hanger hampers to the back for warehouse team to pick up in AM, send closing text to entire team with daily updates/any items needing to be restocked in the morning and communicating any issues needing to be addressed)
• Ensures sales floor is clean, organized, and aesthetically pleasing at all times
• Fulfills "VICI five-star service expectations" when greeting and supporting customers
• Handles all customer issues regarding orders and returns; escalates customer concerns with urgency
• Style and sell product to customers in person and over the phone; meets or exceeds sales goals
• Packages, labels, and ships any phone orders
• Maintains excellent knowledge of all company's products and department policies
• Makes recommendations to improve processes that will improve department productivity
• May perform other duties as assigned in support of the overall success of the company

Competencies

• Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to change
• Demonstrates a high degree of personal and professional integrity
• Strong customer service orientation; demonstrates a kind and gentle approach with customers
• Skilled at communicating clearly both verbally and in writing
• Excellent problem-solving skills; willing to think out-of-the-box to resolve issues
• Skilled at using Windows (Word, Excel, Powerpoint), Mac and Google products and standard applications (Slack, Office365, Chrome, etc.)

Work Environment

• Works in an indoor environment, temperature controlled
• Standing and walking for long periods, sitting intermittently
• Use office equipment such as computer, mouse, keyboard, printer

Education And Experience

• High school diploma required
• 1-3 years prior experience in retail

Expected Hours of Work

• This is a full-time position, work schedule may include evenings and weekends
• 40 hours a week, Morning Shift and Afternoon Shift
• $17.65 - $20.50 an hour

Company Commitment

• VICI is committed to growing and empowering a more inclusive community within our company, and industry
• We hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives
• VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status
• We believe that a variety of perspectives will make our teams and business stronger