Key Holder

Job Description

What to expect when you work here
As a Key Holder, you would be responsible for providing every customer with a great experience. You will be expected to maintain a strong sense of product knowledge, and to provide customers and team members with in-depth information on product features and benefits. You would also assist with, and be knowledgeable in, all store operations, including opening and closing procedures, administering returns/store credit, special orders, and dividing tasks amongst Sales Associates.

You can expect our 5 Core Values to drive everything we do.

• Aim For The Podium:
  • We provide an outstanding shopping experience and deliver exceptional customer service. The Key Holder serves as an essential sales leader for the store, achieving daily sales objectives.
  • Maintain store aesthetics by cleaning, stocking, organizing and following merchandising plans.
  • Stay up-to-date with our brand and product knowledge, company information, sales and company-wide events, truly becoming a resource to our customer base
• Take Risks; Wear a Helmet:
  • It never hurts to try something new. We are always looking to grow and progress and want to hear all your new ideas.
  • Don't be afraid to fail; no one is right all the time, but you can always be well-prepared.
• Share The Road:
  • We take the health, safety, and wellness of our employees seriously. Our Wellness program and safety committee offers workshops, classes, resources, etc. to all of our team members
  • Our Diversity, Equity, and Inclusion council and employee resource groups promote open and honest communication, remove barriers, and champion policies to build a more equitable environment
  • Do the right thing, always. A friendly and upbeat personality is a must
• Keep It Real:
  • You'll earn an hourly base rate, plus you'll have a chance to earn commission on a tiered system, based on meeting your sales goal
  • Additional incentives available, such as SPIFFS, plus we offer generous employee discounts on all products
  • We strongly value training and development - with that, your first fiscal month of employment will be base pay only, so you may focus on learning
  • This position can be part-time or full-time. Full Time benefits include Medical/Dental/Vision/Life/Accident, Paid Time Off, and 401K matching. Part-time team members who continuously work a minimum of 15 hours per week can enroll in three voluntary benefit plans provided by Prudential. These plans include accident, critical illness, and hospital benefits
  • Because a whole lot of life happens between paychecks, Comoto also offers a voluntary benefit to all team members called DailyPay which allows for secure, instant transfers of earned pay before payday. This benefit is available to all team members immediately upon hire
  • Fuel Your Passion:
    • Work in an industry that you are passionate about!
    • We are a growing company, and we promote from within - career opportunities!
    • Exciting opportunities to represent Cycle Gear at special events -- International Motorcycle Show, motocross races, etc.
    • We have the best customers! Riders are passionate, friendly, charitable, community-minded people, and we get to interact with them every day!

Qualifications

Our next Key Holder has:

• 1 year + of Key Holder or Sales Lead experience, or an equivalent role at a retail store
• 2 years + of sales or customer service experience
• A self-starter mentality that consistently delivers an outstanding, personalized retail experience
• An open mind, and is eager to learn and be a part of the riding community
• Experience with computers and POS systems (particularly RetailPro)
• Motorcycle riding, knowledge, or interest (strongly desired, but not a requirement)