Key Holder

About the role

The Key Holder at Woodbury Commons Outlet is responsible for managing and promoting sales culture within a retail environment to achieve or exceed sales, KPIs, and profitability goals. This position also involves recruiting, training, and developing high-performing Team Members, ensuring product knowledge, and maintaining a safe and compliant working atmosphere.

Responsibilities

• Build a delighted and loyal customer base through engagement, conversion, and capturing customer contact information.
• Assist with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Understand and maintain own level of Product Knowledge and ensure Team Members’ knowledge is communicated effectively to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining high service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Requirements

• 1-year minimum retail management experience.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Strong communication skills and the ability to foster a customer-focused selling culture.

Benefits

• The salary will be determined based on your work location, knowledge, skills, and competencies.

Pay

The salary will be determined based on your work location, knowledge, skills, and competencies.

Schedule

Able to work a flexible schedule, including nights, weekends, and holidays.