Key Attendant - Desert Diamond West Valley Casino (21 and over)
Parking Management Company · Glendale, AZ · 2 wk ago
ManagementFull-time
Position Summary
The Key Attendant is responsible for maintaining the integrity of key control operations, ensuring the safe handling, distribution, and return of keys for vehicles, rooms, or secure areas. This role supports operational efficiency by keeping accurate records and assisting guests, employees, or contractors with key access in a timely and professional manner.
Primary Objective
To manage the secure handling, tracking, and distribution of vehicle keys in a fast-paced valet operation. The Key Attendant ensures efficient access to vehicles, supports valet staff in delivering prompt service, and upholds strict standards of accountability and guest satisfaction.
Essential Duties And Responsibilities
Key Distribution & Access Control
- Distribute and retrieve vehicle keys from valet drivers in accordance with established company procedures and access control policies.
- Verify driver identification or shift assignment before releasing keys to ensure proper authorization.
- Accurately log each key transaction at the time of issue and return using designated tracking systems to maintain accountability and operational efficiency.
- Record discrepancies promptly and escalate to support accountability, prevent loss, and ensure compliance with internal controls.
Key Control Station Management
- Maintain a secure, clean, and well-organized key control station to ensure efficient valet operations.
- Regularly monitor key inventory to confirm all keys are present and properly accounted for.
- Promptly report any lost, damaged, or missing keys in accordance with company policy to minimize operational delays and safeguard guest property.
Guest & Team Member Support
- Offer courteous and efficient support to team members and guests in resolving key access issues.
- Collaborate with supervisors or security personnel to address exceptions, lost keys, or access disputes in a timely and professional manner.
- Maintain strict adherence to safety protocols, confidentiality standards, and company policies to ensure a secure, respectful, and trustworthy valet environment.
Additional Responsibilities
- Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs.
- Attend staff meetings and complete all required training modules on time.
Competency/Qualifications
- A high school diploma or equivalent is required, and prior experience in security, facilities, or customer service is preferred.
- The ideal candidate demonstrates strong attention to detail and a commitment to accuracy, ensuring all key transactions are handled with care and precision.
- Excellent communication and customer service skills are essential for interacting professionally with guests and team members.
- Candidates must be able to work independently while being organized in a fast-paced, high-volume environment.
Education And Experience
- A high school diploma or equivalent is required.
- Prior experience in security, facilities, or customer service is preferred.
Physical Demands
- Must have the stamina to stand, walk, and lift to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards.
- Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.
Work Environment
- Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments.
- Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.
Additional Compensation And Benefits
- Health Benefits – Medical, vision and dental insurance – Upon eligibility
- 401K – Upon eligibility
- Supplemental Insurance – Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Paid time off
- Paid training
- Tuition assistance through Bellevue University – Up to $5,250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
Employee Leave
- PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement
- Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.