Key Asset Manager - Kearny, NJ

About the role

Developing and sustaining solid relationships with key clients, addressing and resolving their complaints, and providing advanced services for customer support are key responsibilities. The position also involves developing customized solutions based on client needs, managing procurement of basic parts, analyzing data for predictive maintenance recommendations, assembling quotations, following up with prospects, and executing growth action plans.

Responsibilities

• Developing and sustaining solid relationships with key clients.
• Addressing and resolving key clients’ complaints.
• Acting as the main point of contact between key clients and internal teams.
• Understanding and preparing customized solutions for key clients' needs.
• Managing the procurement of basic parts on service jobs, completing purchase orders, and developing a good working knowledge of local vendors and vendor stocked parts.
• Collecting and analyzing data to prepare predictive maintenance recommendations.
• Assembling quotations, following up with prospects, pursuing and receiving orders, and closing sales.
• Working closely with the Outside Sales Team, Order Management Team, Analysts, and Data Integrity Team to ensure proper customer support.
• Executing growth action plans to achieve Konecranes sales targets and initiatives.
• Providing daily supervision and support for site-based Inspector/Technicians with guidance from the Service Manager and/or Supervisor or higher-level management.
• Ensuring the completion of all required paperwork and documentation in a professional, accurate, neat, and legible manner.
• Defining material requirements for each service request, both planned and on-call.
• Arranging sub-contracted services and equipment, including rentals.
• Processing Purchase Requests through the system using established guidelines.
• Verifying that Siebel PO requests are submitted to SAP without errors.
• Processing related paperwork upon completion of work assignments and within the accounting month that the work was performed.
• Generating service requests (SR) and work packages (WP) and assigning to field operatives.
• Reviewing job costs such as labor, expenses, and materials.
• Reviewing charge lines of completed work before sending to invoice.
• Maintaining the service schedule for all sold work.
• Resolving customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.
• Participating in monthly safety meetings and delivering the meeting material when necessary.

Qualifications

• A 4 Year College Degree or equivalent experience.
• Knowledge of customer service and inside sales principles preferred.
• At least 5 years of inside/outside technical sales and/or management experience.
• Deep knowledge on Straddle Carriers as well as terminal and ports operations needed.
• A clean driving record.
• PC proficiency including CRM, SAP, Siebel, Outlook, Microsoft Word and Excel.
• Ability to multi-task large volumes of inquiries by phone and email.
• Knowledge of SAP or equivalent business systems.
• Excellent organizational and problem-solving skills.
• A positive attitude and true willingness to help our customers.

Skills

• Customer service and inside sales principles.
• Technical sales and/or management experience.
• Straddle Carrier and terminal/ports operations knowledge.
• CRM, SAP, Siebel, Outlook, Microsoft Word and Excel proficiency.
• Multi-tasking and organizing large volumes of inquiries.
• SAP or equivalent business systems knowledge.
• Organizational and problem-solving skills.
• Positive attitude and willingness to help customers.

Benefits

• Medical Plan
• Dental
• Vision
• 401k plan with a match from day one
• Identity theft protection
• Accident insurance
• Travel insurance
• 2 weeks of vacation per year (pro-rated for the first year depending on start date)
• 5-12 years of service, 3 weeks
• 13+ years of service, 4 weeks
• 5 days of Sick Leave per year
• Pro-rated the first year after 90 days of service
• 10 paid holidays per year

Pay

TBD

Schedule

Varies