Key Accounts Manager

Job Overview

Maintain and grow rental sales, adjacencies sales, direct sales, and customer retention rate in assigned account portfolio. Focus on mid-size Key Accounts that have multiple locations spanning multiple Vestis Market Centers and have significant AWRV.

Responsibilities/Essential Functions

• Create, build, and maintain positive business relationships with existing and assigned Vestis customers.
• Position Vestis as the market leader and total solutions provider in uniform, dust control services to Vestis’ existing Regional, Multi-Location, and Single Location Strategic Accounts.
• Ensure world-class customer service.
• Track all contract expiration dates (CXDs), manage the renewal process, develop and implement renewal plans, and provide timely progress reports for assigned accounts.
• Analyze reports and present during operating reviews the status of new and lost business, as well as shrinkage or growth within existing assigned account portfolio on a monthly basis.
• Provide inventory reports, wearer reports, damage/loss reports, and all other special requests from the Primary Customer Contacts as requested.
• Manage and notify the Vestis Sales Organization and Operations of contract expiration dates (CXDs) of Key Account locations currently under contract with competitors to implement timely sales activities.
• Provide timely progress reports.
• Will provide timely follow-up to customer headquarters as requested.
• Manage negotiating and discounting authority with assigned customers, including the establishment of pricing for products, for which KAM may engage in competitive pricing research.
• Solve account issues with regard to delivery, installation, credit and collections matters, product replacements, returns, and account history questions.
• Work extensively with internal departments to coordinate the management of the accounts, including working with Supply Chain, Operations, Production, Credit/Collections and Marketing.
• Perform other duties as assigned or requested.
• Growth: Develop and implement strategies to increase sales and profits from existing Regional, Multi-Location, and Single Location Strategic Accounts. Should be able to identify and implement actions to grow margin while identifying process, and cost improvement plans (which may include price increases) for customers.
• Develop and coordinate sales presentations, business reviews, etc.
• General: Build strong relationships with the market center operations teams and corporate support staff.
• Fully comply with Vestis’ Contract Renewal policies and procedures.
• Support an environment of continuous mutually beneficial improvements by making suggestions and implementing beneficial change where possible.
• Cover coordinates communication with MC operations and Field Sales to present new account implementation plans and/or identify and resolve service needs for customers as necessary.
• Utilizes SalesForce.com to manage assigned accounts and maximize account build out and visibility.

Knowledge/Skills/Abilities

• Demonstrated ability to focus and provide dedicated Service Excellence and Customer Satisfaction.
• Possesses Patience, Ability to Empathize, and Strong Listening Skills.
• Excellent Verbal and Written communication skills.
• Strong attention to detail.
• Highly organized with strong time management skills.
• Strong analytical, problem-solving, and conflict-resolution abilities with strong ability to anticipate and mitigate contract-threatening matters.
• Demonstrated ability to work well in a team environment.
• Build strong relationships with the market center operations teams and corporate support staff.
• Fully comply with Vestis’ Contract Renewal policies and procedures.
• Support an environment of continuous mutually beneficial improvements by making suggestions and implementing beneficial change where possible.
• Cover coordinates communication with MC operations and Field Sales to present new account implementation plans and/or identify and resolve service needs for customers as necessary.
• Utilizes SalesForce.com to manage assigned accounts and maximize account build out and visibility.

Experience/Qualifications

• A Bachelor's Degree in Business is preferred but not required.
• A minimum of three years successful experience in a Vestis direct customer-facing role including: Sales and/or Operations.

General Information

• Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America.
• Vestis® is a leader in the B2B uniform and workplace supplies category.
• Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets.
• The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.
• Vestis® is an equal-opportunity workplace and is an affirmative action employer.
• We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities