Key Account Support Specialist (Health Clubs)

Sales Support & Account Administration

Maintain accurate franchise and account records in CRM and internal repositories.
Assist with quoting Life Fitness and Hammer Strength products and services.
Update orders post-sale and manage product/address changes.
Provide product details and respond to key account information requests.
Prepare open order summaries and pull sales data reports.
Support facility design requests and other account-specific needs.
Collaborate with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks.

Customer Service & Team Collaboration

Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates.
Support meetings with agendas, materials, and follow-ups.
Deliver responsive, professional customer service to strengthen client relationships.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales support, customer service, or account management.
• Experience in fitness, wellness, or related industries preferred.
• Strong communication, organization, and administrative skills.
• Proficiency in Microsoft Office; Salesforce and Oracle experience preferred.
• Ability to manage competing priorities and work effectively in a hybrid environment.