Key Account Specilaist - LTL (Control Tower)

The Key Account Specialist - Domestic LTL

Your profile

• You have a strong understanding of LTL carrier operations, routing, pricing, transit management and transportation best practices.
• You have experience managing strategic customer accounts, Control Tower operations, or complex transportation programs.
• Proven ability to build relationships and communicate effectively with customers, carriers and cross-functional teams.
• Experience utilizing Transportation Management Systems (TMS) such as CargoWise, Turvo, SAP or similar platforms.
• Demonstrated success managing shipment expectations, resolving service issues, and maintaining high customer satisfaction levels.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced logistics environment.
• Strong analytical skills with the ability to interpret transportation data, identify trends and drive continuous improvement.
• 5+ years of experience in domestic transportation, logistics, or LTL operations.

Your Duties

• Cook up and execute end-to-end domestic LTL shipments across North America.
• Ensure compliance with customer-specific operating procedures, service requirements, and transportation standards.
• Manage the entire lifecycle activities including pickup scheduling, routing, tracking, exception resolution, and final delivery.
• Monitor transportation costs, validate invoices, and identify opportunities for margin improvement.
• Analyze operational data to identify trends, risks, and improvement opportunities.
• Collaborate with relevant departments to ensure successful customer outcomes.
• Negotiate transportation solutions that balance service quality, capacity availability, and cost efficiency.

What we offer

Turn complex logistics into seamless customer experiences while improving service, cost, and operational results.