Key Account Specialist/Manager

About the role

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada and is rapidly expanding in the United States. Founded in 2019, UniUni's tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, national, and international e-commerce clients.

Responsibilities

• Manage and nurture key client relationships to ensure long-term partnerships and satisfaction.
• Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner.
• Analyze client needs and develop customized solutions to enhance their logistics experience.
• Monitor and track key account parcel deliveries, proactively resolving any service issues.
• Carry out regular performance reviews with key accounts and provide data-driven insights.
• Prepare and present tailored quotations by applying pricing policies and market intelligence.
• Develop and maintain customer SOPs to ensure consistency in service delivery.
• Collaborate with internal teams to optimize service performance and improve customer experience.
• Track and manage account billing, ensuring invoices are processed and payments are collected on time.
• Identify growth opportunities within existing key accounts to drive additional revenue.
• Aid in the claims process and ensure timely resolutions for key account clients.
• Take on additional tasks as needed to support business objectives.

Qualifications

• Bachelor’s degree in Business, Logistics, or a related field; MBA preferred.
• Minimum of 3 years of experience in key account management, business development, or sales within the logistics industry (preferably small parcel last-mile delivery).
• Proven ability to develop and maintain strong client relationships while achieving business growth.
• Strong negotiation, communication, and interpersonal skills with a customer-focused mindset.
• Proficiency in CRM software and Microsoft Office Suite.
• An analytical mindset with the ability to interpret data and market trends for strategic decision-making.
• Ability to multitask in a fast-paced environment and adapt to changing priorities.
• Willingness to travel as required.

CEO Office

Remote (United States)