Key Account Manager (Semiconductor) - Austin, TX

Festo inspires people and organizations around the world with innovative solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the opportunity to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and welcome everyone who wants to move the world with us.

About the role

Plan, manage, improve and control sales activities for national key accounts and complex customer relationships through team selling in your area of responsibility to maximize Festo’s share at the key account.

Responsibilities

• Develop and implement account management strategies for key accounts.
• Build and maintain strong relationships with key decision-makers and stakeholders at major accounts.
• Understand customer needs and provide tailored solutions to enhance satisfaction and loyalty.
• Collaborate with internal teams to ensure alignment on product offerings and service delivery.
• Negotiate contracts and pricing agreements to maximize profitability while meeting customer requirements.
• Analyze customer needs and develop account management plans, coordinating execution based on team selling.
• Develop mid- and long-term strategies for key accounts regarding technology standardization, customer relationship management, and customer-specific product development.
• Responsible for achieving agreed sales targets (budget, etc.) for dedicated key account(s).
• Monitor turnover development and implement corrective actions as required.
• Monitor account performance and develop action plans to address issues or opportunities.
• Conduct regular business reviews with key accounts to assess performance and identify growth opportunities.
• Negotiate local contracts and prepare and implement international contracts.
• Manage and support international projects with key accounts.
• Ensure maximum cooperation with and between account teams involved, and with all other departments within Festo, nationally and internationally.
• Stay informed about industry trends, competitor activities, and market conditions affecting key accounts.
• Prepare and present reports on account status, sales forecasts, and strategic initiatives to senior management.
• Define and maintain relevant tools such as Mosaic, SharePoints, and project databases.
• Drive customer-specific marketing activities.
• Analyze the complete buying center and drive multi-level customer relationship management.

Requirements

• At least 5 years of relevant professional experience.
• University degree (engineering and/or business studies; electrical engineering advantageous).
• Postgraduate study in Technical Business or Business Administration is a plus.
• Technical knowledge of products, customers, and market/industry segments.
• Knowledge of Festo as a company and business practices.
• Management knowledge and solid understanding of business practices.
• Proficiency in MS-Office, CRM tools, and SAP.
• Strong communication and negotiating skills.
• Experience in winning complex sales.
• Experience in project management methods is advantageous.
• Experience in industrial B2B sales and management of sales processes, particularly Key Account management.

Pay

The salary range for this position is $130,000–$150,000.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending programs.
• Short-term and long-term disability coverage.
• 401(k) retirement plan.
• Pet insurance.
• Paid holidays and paid time off.
• Educational assistance.
• Diverse opportunities for professional development.
• A strong team environment and freedom to drive your ideas forward.
• Opportunity to develop innovative solutions with real impact.
• Global network within a family-owned company.
• Attractive compensation and additional benefits.