Key Account Manager-Personal Care

About the role

We are seeking an exceptional Key Account Manager to drive strategic growth with some of the most influential beauty, personal care, cosmetic, and specialty ingredient companies in North America. This role goes beyond traditional sales, requiring a commercially driven and technically credible leader who can build executive-level partnerships, identify whitespace opportunities, influence innovation pipelines, and accelerate growth across a portfolio of industry-leading ingredients.

Responsibilities

• Develop and execute strategic, multi-year account plans focused on revenue growth, profitability, innovation, customer retention, and market expansion.
• Build trusted relationships with senior executives, procurement leaders, R&D teams, formulators, and marketing stakeholders across assigned key accounts.
• Identify and convert new business opportunities across hair care, skin care, color cosmetics, sun care, cleansing, and adjacent personal care segments.
• Expand share of wallet by uncovering opportunities across new brands, divisions, applications, and customer innovation platforms.
• Influence customer innovation pipelines by introducing differentiated ingredient technologies, market insights, and emerging trends, including sustainable ingredients, biotechnology-derived actives, clean beauty, skin microbiome solutions, and multifunctional ingredients.
• Lead commercial negotiations, contract discussions, annual business reviews, and strategic customer engagements.
• Partner cross-functionally with Technical Service, Application Development, Marketing, Product Management, Regulatory Affairs, Supply Chain, and Operations to advance opportunities from concept through commercialization.
• Serve as a personal care market expert, translating consumer trends, competitive activity, and industry developments into actionable commercial opportunities.
• Manage sales forecasting, pipeline development, pricing, and account performance using CRM and sales analytics tools.
• Lead internal account teams, advocate for customer needs, and provide leadership with regular updates on account performance, market intelligence, and strategic growth initiatives.

Requirements

• Bachelor’s degree in Chemistry, Cosmetic Science, Life Sciences, Business, Marketing, Chemical Engineering, or a related field; an MBA or advanced technical degree is a plus.
• 10+ years of successful B2B sales experience within personal care or cosmetic ingredients, specialty chemicals, beauty industry raw materials, or a related market.
• Proven experience managing large, strategic key accounts and a demonstrated track record of delivering and exceeding sales growth targets.
• Strong business acumen, commercial negotiation skills, and experience developing and executing strategic account plans.
• Ability to effectively engage and communicate with both technical and commercial stakeholders, from formulators and R&D teams to procurement and executive leadership.
• Experience working with multinational beauty companies, contract manufacturers, and/or leading personal care brands is highly preferred.
• Knowledge of formulation science, ingredient functionality, and regulatory and sustainability considerations within the cosmetics and personal care industry is preferred.

Qualifications

• Willingness and ability to travel throughout the United States as needed.
• This position is remote but requires 40-60% travel for customer visits, industry events, and trade shows.

Skills

• Commercial negotiation skills.
• Strategic account planning and execution.
• Customer relationship management.
• Market research and analysis.
• Technical expertise in personal care ingredients and formulations.
• Collaboration and partnership building.
• Communication and presentation skills.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan eligibility.
• Paid time off and company holidays.

Pay

The hiring salary range for this position ranges from $130,300 to $186,000, although individuals may eventually progress through the pay scale in this role up to $213,900. Actual compensation will be dependent upon the specific role as well as the individuals' qualifications, experience, skills, and certifications.

Schedule

This position is remote but requires 40-60% travel for customer visits, industry events, and trade shows.