Key Account Manager | Indianapolis

About the role

"Boldly innovating to create trusted solutions that detect, predict, and prevent disease."

Responsibilities

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers.
• Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).
• Act promptly to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology.
• Leverage iRhythm regional expertise as necessary.
• Manage, onboard, and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct in-person account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.

Requirements

• A Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
• At least 3 years in an account management or customer success role supporting large or complex accounts.
• Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment.
• Self-directed and proactive.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
• Exceptionally collaborative, highly responsive, flexible, and adaptive.
• Must be willing to travel up to 20%.

Qualifications

• Strong analytical skills with the ability to identify trends and present information succinctly and actionable.
• Proven understanding of how to apply key performance measurements to drive commercial development.

Skills

• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to manage multiple tasks simultaneously.

Benefits

• Competitive compensation package, including a base salary of $105,000 with a 15% annual bonus.
• Excellent benefits including medical, dental, and vision insurances (all of which start on your first day).
• Health savings account employer contributions (when enrolled in high deductible medical plan).
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts).
• Travel reimbursement for medical care.
• Noncontributory basic life insurance & short/ long term disability.
• Additional benefits include a 401(k) plan (with company match), an Employee Stock Purchase Plan, a pet insurance discount, an unlimited number of LinkedIn Learning classes, and so much more!

Pay

$83,000.00 - $108,000.00

Schedule

Regular full-time position.