Key Account Manager

About the role

RXO is a leading provider of transportation solutions, using cutting-edge technology to revolutionize the industry. This role offers a compensation range of $45,000 - $50,000, with potential for bonuses or commissions based on performance.

Responsibilities

• Serve as the primary point of contact and relationship manager for RXO’s top intermodal and drayage clients, ensuring consistent communication and customer satisfaction.
• Strategically develop and implement mode-specific solutions to expand existing customer accounts.
• Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (such as containers, chassis, rail).
• Maintain a deep understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs.
• Manage shipments from cradle to grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final-mile delivery.
• Promote the integrity of each shipment and the RXO brand by adhering to standard processes and best practices.
• Regularly update internal systems and tracking tools to maintain accurate reporting, visibility, and performance metrics.
• Maintain billing accuracy, manage accessorials, and control costs to ensure efficient and mutually beneficial operations.

Requirements

• A minimum of a Bachelor’s degree or equivalent related work or military experience.
• At least 1 year of professional experience, with 5+ years of experience in a transportation or logistics environment, preferably with intermodal and drayage exposure preferred.
• A strong understanding of port operations, rail networks, and containerized freight movement.
• Excellent verbal and written communication skills.

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite.
• Experience with supply chain management software.

Skills

• Intermodal and drayage expertise.
• Effective negotiation and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Attention to detail and ability to manage deadlines.

Benefits

• Competitive pay.
• Paid time off including up to 8 holidays, 2 floating holidays, and 13-15 days of PTO.
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Health, dental, vision, and life insurance.
• 401(k) retirement plan with a company match.
• Flexible spending accounts for healthcare, dependent care, and transit.
• Accidental death and personal loss coverage.
• Legal services and ID theft protection.
• Short and long-term disability insurance.
• Business travel insurance.
• Volunteer time off.
• Prenatal care leave.
• Bereavement leave.

Pay

$45,000 - $50,000 annually, with potential for bonuses or commissions based on performance.

Schedule

Full-time position.