Key Account Executive - Detroit/Livonia/Warren, MI

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

About the Role

We’re looking for a Key Account Executive with experience in outside sales development and business growth strategies. You will be part of a strategic sales team responsible for acquiring, retaining, and growing independent dealership businesses. In this role, you will use your experience in customer acquisition, relationship management, and business expansion to act as the personal liaison for clients within a dedicated book of business, ensuring expectations are set and met while accomplishing revenue-generating results.

You will spend significant time in the field leading acquisition efforts, meeting with key accounts, facilitating regional conferences, and coaching best practices. By providing superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. You will bring a value-based approach to the business, fostering not just successful transactional experiences but long-term journeys that make key accounts successful. As the voice of the company, you will bridge our clients’ success while ensuring growing and profitable relationships.

You Are

• Proactive: Initiate and drive business relationships and growth.
• Customer-obsessed. You’re always giving it your all when it comes to our customers, whether troubleshooting or developing accounts.
• Data-Driven. Data drives and proves your success.
• Thorough. With excellent customer service and client account ownership, you understand what motivates clients and provide experiences that keep them engaged.
• Agile. You thrive in dynamic environments where priorities shift, viewing unexpected challenges as opportunities to deliver innovative solutions.
• Flexible. You are dedicated to client success and proactively manage your schedule to ensure availability when your accounts need you most.

Responsibilities

• Identify, approach, and connect with dealerships for business development and portfolio expansion.
• Serve as the main point of contact for clients within your assigned book of business.
• Facilitate seamless communication across departments to provide efficient solutions to client issues.
• Develop and maintain competitive knowledge and expertise in products, industry trends, and other developments.
• Understand and react to the competitive landscape.
• Document all customer interactions and maintain accurate records in our CRM.
• Adapt to changing priorities and provide support in unexpected situations.
• Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business.

Requirements

• College degree or equivalent professional experience.
• 2 years of outside sales or business development experience.
• 2-3+ years in a customer-focused, industry-specific, or account management position (preferred).
• Superior communication skills, able to clearly articulate ideas and concepts.
• Intermediate knowledge of both Microsoft Office and Google Suite products.
• Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred.
• Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment.
• Ability and willingness to travel to or within assigned region, roughly 50% of the time every month.

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer-paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement