Kennywood - Rides Lead

Roles and Responsibilities

The Rides Lead will assist in the supervision of the rides team members working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience. This position requires strong leadership skills to answer questions and help coach and train other Ride Operators and Attendants for the operating season. This position will also conduct daily audits to ensure the park’s safety and operating policies are being properly followed.

• Supervisory Duties:
  • Assist with the daily supervision of the Rides team and any other assigned departments
  • Lead by example, attitude, and as a representation of Kennywood’s core values
  • Act as an approachable mentor and coach to all assigned team members
  • Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed
  • Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law
  • Assist with team scheduling and timekeeping activities
• Departmental Duties:
  • Ensure a smooth and continuous operation of all assigned rides and attractions
  • Provides direct support to other rides team members by making rounds throughout the park to check on their needs
  • Provide coverage so that team members may take bathroom breaks
  • Maintain a vast knowledge of all rides in the park and can jump in to assist or operate, when necessary
  • Oversee guest feedback and escalates complaints or issues to the proper authorities, when appropriate
  • Enforce Park policies, ride restrictions and ride recommendations
  • Ensure safe operation of the ride by always adhering to standard operating procedures and established trainings
  • Report rides-related issues and failures to Park Leadership and Maintenance teams in a prompt manner
  • Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
  • Protect guest belongings, turns in lost and found items as soon as time allows
  • Promptly notify the security team or the park operator of team member and guest injuries or emergencies

Requirements

• Must be at least 16 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation
• Demonstrate a willingness to learn and ability to follow instructions
• Be guest-focused and also work well with other team members and supervisors

Physical Requirements

• Frequent interaction a variety of motorized and chain-driven rides and attractions
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments