Kennywood - Performance Lead (Phantom Fall Fest)

Roles & Responsibilities

• Assists with ensuring that all costumed events are successfully executed to deliver outstanding guest satisfaction.
• Focuses on leading and directing team members to provide scary and realistic character performances that meet the set standards and intent of the event.

Supervisory Duties

• Lead and motivate a team of scare actors to successfully execute an event
• Lead by example, attitude, and as a representation of Kennywood’s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all performance-related positions and backfill these positions when needed
• Participate in training activities for all assigned employees
• Comply with all federal and state labor laws (e.g. Child Labor laws)
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Delight each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner!
• Maintain a safe environment by keeping at least an arm’s distance between self and the guests, keeping escape routes clean, and following any other safety standards
• Continuously monitor the event to identify any potential threats or hazards; escalate any issues to the proper park authorities in a timely manner

Language

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Education And Experience

No education required; just a passion for scaring!

1+ year of previous haunt experience high desired

Requirements

• Must successfully pass an audition and/or character training for this role
• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Able to work flexible schedule, including evenings, weekends, and holidays (including Halloween, if open)
• Able to work 20+ hours per week, when needed
• Must have reliable transportation to and from work for your scheduled shift
• Must comply with all grooming standards, uniform and/or costume requirements
• Must possess strong cardio endurance, physical story-telling abilities, and performance energy
• Must be playful, outgoing, friendly, and convey a positive, guest-centric attitude
• Must possess effective verbal and non-verbal acting and communication skills
• To follow direction, multi-task, and work as part of a fast-paced team

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to wear assigned costume for extended periods of time
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to perform in costumes that may have limited sight lines
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions

• Frequent exposure to outdoor and indoor areas of the park
• Subject to extreme warm or cold temperatures during the autumn months
• Frequent exposure to the variable outside temperatures (both in and out of costume), including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, strobe lights, dark and shadowy environments, and heavily populated areas