Kennywood - Group Sales Administrative Assistant

About the Company

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

Responsibilities

• Assist the Group Sales Director and/or other sales hosts with administrative work
• Perform general office management functions and general upkeep of the sales office
• Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail, and cold calling
• Support with weekly ticketing and revenue reporting
• Work alongside sales team to coordinate and execute integrated sales campaigns
• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of group sales and events execution
• Coordinate with clients and in-park teams on detailed activity reports
• Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
• Accurately process all sales orders, including billing, accounts receivables, and ticketing aspects
• Respond to and resolve customer inquiries via phone, email, and CRM platforms
• All other duties as assigned by leadership

Requirements

• High School diploma, GED, or equivalent; equivalent work experience will also be considered
• 1+ years of previous administrative work experience recommended but not required
• Previous Salesforce CRM, amusement park, theme park, or waterpark experience a plus but not required
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus
• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to meet time-sensitive deadlines with accuracy and urgency
• Ability to do basic arithmetic and understand basic spreadsheets
• Ability to accurately account for tickets, coupons, and other controlled materials
• Ability to comply with all policies and procedures related to the operation of cash/POS handling equipment
• Ability to maintain confidentiality and protect sensitive revenue data
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
• Strong written and verbal communication skills
• Strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to remain seated for extended periods of time while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions

• Primarily based in an office setting, with frequent interaction with other indoor or outdoor park locations
• Some exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and other parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season