Kennywood - Bartender Lead

Roles & Responsibilities

The Bartender Lead responsibilities include -- but are not limited to -- managing a team behind a bar or within a stand, preparing food, preparing and serving drinks, providing customer service, stocking, and rotating merchandise, following safety regulations, and performing various administrative and cleaning tasks.

Supervisory Duties

• Assist with the daily supervision of the Bartending team and any other assigned departments
• Lead by example, attitude, and as a representation of Kennywood’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in new-hire orientation and training activities for all assigned employees
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Greet guests in a friendly and professional manner as they approach the bar
• Understand and comply with all company policies and applicable state/local Health Department regulations regarding safety, cleanliness, organization, and stocking
• Maintain professional appearance and adhere to uniform standards
• Present menus to guests and promote specials and/or specialty house drinks
• Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages
• Efficiently operate restaurant equipment (e.g. telephone, juice machine, soda fountain, etc.)
• Take guest orders, communicate orders to kitchen, and serve food and beverages in a friendly and professional manner
• Periodically check on guests to ensure all needs and expectations are being met
• Continuously monitor guests for potential intoxication and determine when alcohol service should cease
• Adhere to all bar related RAMP, TIPS, I-PACT safety training protocols
• Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions
• Store and stock refrigerators, ice machines, cups, straws, napkins and other service items as needed
• Sanitize and clean service areas, bar tops, and surrounding bar areas, as needed
• Manage to-go orders and retrieve them from the kitchen, as needed
• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities

Education And Experience

• No education requirements for this position
• 1-2 years of previous bartender experience or related role
• Previous experience with alcoholic beverage serving and associated regulations would be helpful

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work until later hours of the night
• Ability to have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Ability to refrain from on-the-job consumption of alcohol
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local beverage preparation and serving regulations
• Ability to speak with guests directly when other F&B leadership is not present
• Ability to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Frequent stoop, twist, kneel, bend, squat, or reach above shoulders
• Remain sedentary for periods of time, while using a computer or POS
• Withstand heat and humidity from food preparation equipment
• Carry, push, pull, lift, and hold objects weighing 40 pounds or more
• Consistently use hands to grasp, control, move objects/tools
• Use step stools, as needed

Working Conditions

• Based in one or more F&B and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Subject to frequent handling of cleaning chemicals and detergents
• Subject to frequent interruptions and requests that may require reprioritization of activities