Kennel Attendant

About the role

Our boarding patients are entrusted to us by their owners and it is the expectation every patient is treated with kindness and patience. We take pride in the care that we give to the patients that stay with us; we do everything in our power to ensure their stay is safe and comfortable and instill that confidence in our clients.

Kennel Attendants interact multiple times throughout the day with our boarding patients and sometimes hospitalized patients to ensure patients are kept as comfortable as possible and have access to appropriate food, water and bedding. BVH Kennel attendants most often work with dogs and cats, but may also occasionally find themselves in contact with other domestic animals and are in charge of the general upkeep of animals in their care and must provide individualized attention to them so they stay healthy and happy.

Responsibilities

Kennel attendants must be patient and possess problem-solving skills. Kennel attendants may come in contact with sick or injured animals, so they must be able to carefully follow instructions and be familiar with identifying potential illnesses and injuries.

• Walks through the kennel areas checking each animal individually for any abnormal activity such as vomiting, diarrhea, or blood in the cage or run.
• Reports all abnormal activity to supervisors, doctors and assistants.
• Recognizes emergency situations, enlisting the aid of doctors and/or assistants.
• Marks logs correctly for eating, drinking, fecal and urine production and other medical information.
• Feeds and waters animals according to schedules.
• Cleans and disinfects cat litter boxes, cages, runs and yards as needed using hoses and spray bottles of disinfectant.
• Cleans and disinfects all food and water bowls.
• Picks up soiled bedding and moves it to the laundry area.
• Places clean bedding in run with animals when appropriate.
• Operates washer and dryer to clean kennel bedding and hospital laundry.
• Records and labels all belongings.
• Walks dogs using proper control techniques to ensure the safety of the dog, other boarders and all staff.
• Grooms Patients (bathing, brushing, etc.) as scheduled prior to pick up, using proper control techniques.
• Records all services provided in Cornerstone and enters charges.
• Restrains animals as needed for proper control with attention to safety to the animal and all staff, clients, and other patients.
• Maintains kennel related equipment, including fans used for drying.
• Helps maintain cleanliness of the entire hospital, specifically all kennel areas are to be vacuumed and mopped.
• Assists other staff to maintain the cleanliness and sanitation of the entire facility, including the interior and exterior of the property.
• Reviews incoming/outgoing boarding reservations to anticipate boarding locations are appropriate and accommodating for other potential incoming patients.
• Assist with checking in and checking out of dropped-off patients, including proper tracking of all belongings, labeling patients, etc.

Requirements

Kennel attendants must know and understand our services and products to be able to communicate with staff any suspected deviations from our quality of care. Integrity and professionalism are required and show clients the value of our service.

As a member of our team, Kennel Attendants should have a firm belief in our quality of care and be able to communicate this sense with assurance and confidence to our clients.