Kemper Hiring Event-Bilingual Customer Service Representative

About the role

Kemper is one of the nation’s leading specialized insurers. They are hosting a hiring event on Saturday, October 10, 2026 from 9:00 AM to 1:00 PM at 900 E. Laurel Ave., McAllen, TX 78501. Kemper seeks dedicated, caring bilingual (Spanish/English) professionals to assist clients (agencies and customers) with questions and changes to their insurance policies. The contact center operates from 8:00 am to 8:00 pm CST, with rotating Saturdays 8:00 am to 5:00 pm approximately every three weeks. Training lasts 6 to 8 weeks, Monday–Friday 9:00 am to 5:30 pm CST, and the position works CST hours.

Responsibilities

• Review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
• Serve as the primary contact point for insureds, agents, and lien holders for policy‑related inquiries.
• Provide superior customer service and offer solutions and/or options within company guidelines.
• Attend office‑based training or meetings as needed.

Qualifications

• High school diploma or GED.
• 6 months previous customer service experience required.
• Call center and/or insurance‑related experience preferred.
• Fluent Spanish/English communication skills preferred.
• Pleasant telephone demeanor and multitasking skills required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
• Successfully complete all required new hire training per departmental guidelines.
• Must be able to work in the McAllen, TX office location.

Skills

• Bilingual Spanish/English communication.
• Multitasking ability.
• Pleasant telephone demeanor.
• Data entry proficiency (3,000 KSH or 25 WPM with

Schedule

• Contact center hours: 8:00 am – 8:00 pm CST, with rotating Saturdays 8:00 am – 5:00 pm approximately every 3 weeks.
• Training period: 6–8 weeks, Monday–Friday 9:00 am – 5:30 pm CST.
• Position works CST hours.