KBI: US - Senior Program Manager

Key Responsibilities

• Serve as the primary relationship and account manager for assigned client portfolios, ensuring exceptional service delivery and long-term partnership development.
• Proactively manage client expectations, escalate risks or concerns appropriately, and maintain strong working relationships with all client stakeholders.
• Act as the single point of contact for client communications, coordinating third-party vendors and project needs.
• Support PM-VOC processes to identify opportunities for continuous improvement in client service and delivery.
• Lead programs through all phases of delivery—from project award and kick-off through execution and closeout.
• Ensure projects are delivered on time, within scope and budget, and in alignment with agreed upon quality standards.
• Develop, maintain, and communicate integrated project plans, status reports, timelines, risks, and changes to internal and external stakeholders.
• Schedule, facilitate, and document client and internal program meetings, including agendas, action items, escalations, and executive level communications.
• Lead cross-functional teams without direct authority by clearly articulating objectives, aligning priorities, resolving conflicts, and driving accountability.
• Identify, assess, and prioritize program risks; establish mitigation strategies and contingency plans to protect delivery commitments.
• Facilitate portfolio level prioritization discussions, including resolution of resource constraints.
• Business & Financial Management
• Lead strategic client discussions and Joint Steering Committee meetings in partnership with senior and executive leadership.
• Own the financial and contractual management of assigned programs, including forecasting, budget reviews, change orders, bill of materials review, services invoicing, and vendor payments.
• Support clients with program strategy and recommend improvements to systems, processes, and delivery models.
• Contribute to proposal development and business development initiatives as needed.

Required Qualifications

• Bachelor’s degree required; science or related discipline preferred.
• PMP certification (current or planned).
• Minimum of 8 years of industry experience with at least 5 years of direct project or program management experience.
• Line management experience and relevant leadership training preferred.
• Working knowledge of current Good Manufacturing Practices (cGMP).
• Excellent written and verbal communication skills; English proficiency required.

Compensation & Benefits

Salary Range: $119,002 – $163,627
Compensation will be commensurate with experience and qualifications and may fall outside the posted range.
The total rewards package includes annual bonus eligibility, comprehensive medical/dental/vision coverage, paid PTO and holidays, 401(k) with rapid vesting, sabbatical eligibility, and employee recognition programs.