Kalia Theater (new Waikiki Luau site under construction) Group Sales Manager

Responsibilities

• Meet or exceed sales solicitation and revenue goals.
• Invite prospective clients to the venue for tours and site inspections.
• Create target lists of B to B and B to C prospective clients.
• Conduct a professional, thorough site inspection of the theater with clients and partners, exhibiting key features and benefits of the theater.
• Aid in implementing special promotions/incentives relating to direct sales segments, such as parties, sales blitzes, etc.
• Event manage definite groups from contract to event day, detailing.
• Create, execute, and negotiate group contracts.
• Aid in the preparation of required reports in a timely manner.
• Attend Group Business Review meetings with the General Manager, exhibiting strategic pricing acumen.
• Develop a full working knowledge of the operations of the theater, including Food and Beverage, Guest Services, and Reservations.
• Develop a comprehensive knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team.
• Operate the Sales Department within established sales expense budget.
• Initiate and follow up on leads.
• Maintain a working knowledge of production of all top accounts and evaluate trends within your market.
• Use the property's computerized sales management system to manage the hotel's business, including generating reports, entering business, blocking space, and building accounts.
• Develop networking opportunities through active participation in community and professional associations, activities, and events.

Qualifications

• Hawaii Hotel Sales experience is essential for this role.
• This is an onsite position.
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Must be skilled in Windows, Company approved spreadsheets, and word processing.
• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be attentive, friendly, courteous, and service-oriented during all encounters with guests and employees.
• Must attend all hotel required meetings and trainings.
• Must participate in M.O.D. coverage as required.
• Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Must maintain high standards of personal appearance and grooming, which include wearing nametags.
• Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc., from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.