K&I Premium Services Program Coordinator

About the role

Position Summary Ogletree’s Knowledge and Innovation department has an opportunity for a Program Coordinator to join the K&I Premium Services team. The successful candidate will play a crucial part in enhancing our ability to serve both internal and external clients through unique and customized client-based programs. The Program Coordinator will assist the Premium Services team in the coordination of program activities. This role will be responsible for team day-to-day operations, email queue triage and replies, coordinating and attending meetings, providing follow-up, maintaining and updating documents, preparing training and FAQ materials and front-line support for US based client and legal teams. As opportunities develop, the Coordinator may be assigned projects to manage. This requires sound judgment and discretion when working with clients and Ogletree attorneys to determine the most effective and efficient program operations to promote automation, efficiencies and documentation. This position will require a strong commitment to client service as well as the ability to effectively team and influence people across the firm to “manage” complex requests. Please note, we are not working with outside recruiters for this position.

Responsibilities

• Help support systems where K&I manages content; perform routine data entry and updates to content.
• Responsibility of administrative and operational functions and tasks related to key program areas (training, employment, global offerings and/or client facing resources/technology).
• Organize daily activities based on the goals and priorities of program objectives.
• Provides problem solving as necessary on day-to-day program-related needs and issues.
• Participate in process improvements and increased program adoption initiatives as directed by the ProgramManager and stakeholders.
• Coordinate with and assist internal and external clients to successfully implement new processes, technology, procedures and workflows.
• Participate in program planning, analysis and reporting for management.
• Create, maintain and document program data, workflows, automations and processes for assigned program offerings and activities.
• Ensure that all changes in programs and outcomes are consistently well documented.
• Collaborate with internal teams to understand client requirements and tailor program operations accordingly.
• Provide support to external clients, ensuring their needs are met and issues are resolved promptly.
• Continuously assess and refine operational processes to improve efficiency and effectiveness.
• Implement best practices to streamline workflows and enhance the overall client experience.
• Own additions and updates to Client Portal documents and resources.
• Front-line support to internal