Junior Warehouse Operations Support Technician

Responsibilities

• Perform administrative duties in support of warehouse operation and transportation of products.
• Coordinating, scheduling, and tracking receipt, distribution, shipment, and disposition of assets in support of complete life-cycle management of assets at the warehouse facility.
• Supporting refresh and project inventory management and distribution, including asset mapping to owners, projects, and locations.
• Install Microsoft Windows/Mac OS on laptops for refresh projects and break fix issues.
• Install software as needed on new laptops and create user accounts.
• Aid in mobile and laptop projects.
• Install iOS and Android OS.
• Wipe configuration and decommission network devices.
• Collaborate with Network Operations and Project Teams on unboxing network devices and connecting to KVM-over-IP Switches to provide remote access, control and management.
• Coverage of various warehouse/transportation activities, including but not limited to verification of incoming and outgoing shipments, materials disposition, and inventory database system maintenance.
• Advise Warehouse/Operations management of issues.
• Confirm deliveries with customers as required.
• Schedule equipment moves with customers and coordinate equipment deliveries.
• Ensure all systems are up to date and accurate.
• Develop and run reports as required.
• Inspect the physical condition of the warehouse and related equipment.
• Clean the warehouse.
• Coordinate the claims process for salvage of damaged and used equipment.
• Closeout equipment transaction.
• Process RMAs
• Generate miscellaneous reporting
• May assist management with ensuring safety needs and protection activities are in compliance with OSHA regulations.
• Perform other related duties as assigned.

Qualifications

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Applies fundamental concepts, processes, practices, and procedures on technical assignments.
• Performs work that requires practical experience and training.
• Work is performed under supervision.
• Provide administrative support to enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.