Junior Territory Manager

• Develop a client base within a 3-to-4-hour geographical radius to service diagnostic ultrasound equipment and offer client solutions based on their specific need, including but not limited to ultrasound service, probe repair, system sales, replacement probe sales, rentals, training, and system applications.
• Learn and establish rapport with customers.
• Schedule and perform preventative maintenance.
• Generate revenue growth by offering solutions and products aligned with the service portfolio.
• Provide timely responses to service requests.
• Complete and submit applicable field service reports for invoicing.
• Develop a profitable territory performing service, selling service contracts, parts, and systems.
• Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers, and all other available resources.
• Troubleshoot and problem-solve issues as they arise during service calls.
• Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies.
• Perform all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM) documentation, installation documents, site and service documentation, and other related paperwork.
• Perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation if appropriate.
• Responsible for the delivery and installation of an ultrasound system sold within your geographical radius, including being on site, ensuring equipment works, satisfying client expectations, and learning the client's ultrasound equipment portfolio and needs.

Requirements

• Associate Degree in electronics (BSEE/BSEET/BSME/BSMET preferred) or 2 years' equivalent combination of education and experience.
• Experience with diagnostic ultrasound equipment highly preferred, especially within a field service environment.
• Knowledge of computers; PC competency including utilization of Microsoft Office Suite products.
• An established customer base is a plus.
• Be a self-starter.

Qualifications

• Creative problem solving.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Ability to effectively operate in an independent environment to achieve assigned goals and objectives.
• Robust organization and communication skills to exceed customer expectations.
• Strong interpersonal skills to develop relationships and be prompt and courteous.