Junior QA Tester

About the role

Our client is seeking an experienced ServiceNow SPM Functional QA Tester to support the implementation and ongoing delivery of ServiceNow Strategic Portfolio Management (SPM) capabilities in an enterprise environment. This role will be responsible for developing and executing comprehensive testing strategies, validating ServiceNow functionality and business workflows, managing defects, coordinating User Acceptance Testing (UAT), and ensuring releases meet defined business and functional requirements. The ideal candidate is a hands-on Functional QA Tester with strong experience using Azure DevOps Test Plans and a background in functional, regression, integration, and UAT testing. Experience testing ServiceNow, SPM, Demand Management, or related enterprise workflows is highly preferred.

Responsibilities

• Review business, functional, and technical requirements to ensure requirements are complete, clear, and testable.
• Develop and maintain detailed test plans, test cases, test scripts, test scenarios, and test data based on requirements and acceptance criteria.
• Execute functional, regression, integration, system, and User Acceptance Testing (UAT).
• Validate ServiceNow configurations, workflows, enhancements, and releases against defined business requirements.
• Test business processes, application functionality, usability, integrations, and data accuracy.
• Utilize Azure DevOps Test Plans to develop, organize, execute, and maintain test plans, test suites, test cases, and scripts.
• Work with Azure DevOps Backlogs and Dashboards to support QA activities and Agile software delivery.
• Create and manage Azure DevOps work items, including bugs, incidents, issues, and defects.
• Maintain traceability between requirements, test cases, defects, and delivered functionality.
• Identify, document, prioritize, track, retest, and validate defects through resolution.
• Participate in defect triage and perform troubleshooting and root-cause analysis of application, workflow, integration, and data issues.
• Coordinate and support UAT, including test preparation, execution, defect management, and status tracking.
• Support test environment readiness, test-data preparation, deployment validation, and release-readiness activities.
• Perform production validation and post-implementation testing following releases.
• Conduct functional API and integration testing using Postman to validate data exchanges and expected system behavior.
• Communicate testing progress