Junior Program Analyst, EDI Production Coordinator

About the Role

We are seeking a detail-oriented Program Analyst who thrives on turning data into actionable insights, evaluating program performance, and driving improvements through thoughtful analysis and reporting. In this role, you will support program performance through data analysis, develop and apply performance metrics, document risks and issues, contribute to Agile planning activities, manage EDI production issues, and prepare clear, concise reports and communication materials for leadership and cross-functional teams.

We value team players and self-motivators who conduct business with professionalism, trust, honesty, and integrity. If you are highly committed, team-oriented, and bring an uncommon approach to problem-solving, we’d love to meet you.

Responsibilities

• Perform program analysis, data analysis, and reporting to assess program performance and support decision-making.
• Develop and apply performance metrics, analyze trends, and provide recommendations for program improvement.
• Support requirements analysis, documentation, and reporting related to program risks, issues, and status.
• Assist with backlog refinement, PI planning, and roadmap updates for EDI and modernization initiatives.
• Prepare technical documents, reports, and stakeholder communication materials.
• Manage EDI production issues, including intake, tracking, analysis, and resolution coordination.
• Perform data analysis and root cause investigation of transaction failures and workflow issues.
• Coordinate with OIT and stakeholders to resolve defects and maintain workflow continuity.
• Maintain issue logs, tickets, and status reporting for EDI leadership.

Requirements

• 5 years of experience in healthcare payer program management.
• Bachelor’s degree in Business Administration (BA) or a related field (BS).
• Proven experience in a large-scale integrated healthcare system with a focus on Veterans healthcare and outreach.

About Us

At Signature Performance, our mission is to improve the health of our clients' business and make the lives of the people we work with better. We are a solutions-based organization driven by values of passion, integrity, courage, and respect. As we continue to experience exponential growth, we seek uncommon individuals to enhance our vision and shape our culture. Our commitment to these values has earned us recognition as a consistent "Best Places to Work" organization.

Benefits

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

Signature believes in fully developing each Associate. Our performance-driven philosophy includes competitive pay and additional position-specific incentives, along with world-class training and development resources to foster an award-winning culture where everyone thrives.