Junior Operations Assistant/Administrative Coordinator

How You Will Contribute

• Help new customers establish platform credentials with our various partners.
• Provide responsive customer support by diagnosing issues, troubleshooting problems, and delivering effective solutions to ensure a positive user experience.
• Collect proper documentation and forms to maintain customer files accurately and consistently in accordance with department workflows and procedures.
• Including Process changes, terminations and transfers between agencies.
• Update customer information in our internal databases, on carrier platforms, and carrier partners.
• Task and pend to ensure timely and accurate processing, follow up as needed.
• Contribute or create a standard operation procedure for each process to be shared amongst your team for training and reference.
• Provide clear communication and documentation of workflow status.
• Respond to inquiries in a timely and professional manner.

Skills & Experience

• To be successful, working knowledge of MS Office (Word, Excel, & Outlook).
• Experience with Agency Management Software Systems (preferred).

Competencies

• Maintain confidentiality with sensitive data.
• Excellent interpersonal communication skills, verbal and written.
• Highly organized with the ability to work on multiple projects simultaneously with frequent interruptions and changing priorities.
• Excellent prioritization skills - sense of urgency.
• Excellent written and oral communication skills.
• Creative problem solver.
• Able to accept, implement, and follow through with management decisions.
• Positive attitude and enthusiasm for the success of the overall organization, the individual employees, and themselves.

Physical Requirements

• Necessary On a Regular Basis: Speech and hearing sufficient for in-person and telephone communication on a constant basis 7-8 hours per day; Vision sufficient for use of a computer monitor and reading documents; Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse and telephone.

Pay Range

Pay Range: $26.00 - $26.00 Hourly

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.