Junior Job File Coordinator

About the role

SP Global DRT is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

Primary Responsibilities

• Answer incoming calls promptly and professionally, providing exceptional customer service
• Maintain a detailed and accurate call log
• Greet and assist visitors and clients in a friendly, professional manner
• Route calls and messages to the appropriate team members
• Serve as a positive and helpful presence in the office

Job File & Documentation Support

• Complete First Notice of Loss (FNOL) documentation accurately
• Prepare job paperwork for Crew and Estimators
• Oversee job file documentation and ensure all required forms are properly completed and filed (COS, release forms, etc.)
• Complete and review job file documentation for final upload and the audit process
• Manage and update the Work-in-Progress (WIP) Board to keep staff informed on daily schedules and job statuses
• Cookordinate schedules to optimize work efficiency and balanced job scheduling
• Monitor and ensure all client requirements and deadlines are met
• Assist with subcontractor documentation and activity tracking

Accounts Receivable & Billing Data Entry

• Accurately enter billing and accounts receivable data into internal systems in a timely manner
• Assist in the preparation and review of invoices for accuracy prior to submission
• Submit and track billing packages and T&M notifications under the direction of senior staff
• Reconcile job file billing against estimates and work orders to ensure accuracy
• Flag discrepancies or billing issues to the appropriate team member for resolution
• Support month-end billing close processes as needed

Position Requirements

• High school diploma/GED required
• Previous office, administrative, or data entry experience preferred
• Experience in restoration, construction, or insurance industry is a plus
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Exceptional customer service skills with a professional phone manner
• Proficiency in Microsoft Office 365 and ability to adapt to new software applications
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Eager to learn and grow within the company
• Team player who is willing to assist where needed — no task is too big or too small
• Must be authorized to work lawfully in the United States
• Must be able to work in person 5 days per week
• Available for weekend/after-hours on-call rotation as needed

PHYSICAL DEMANDS

Primarily office-based; walking and/or standing throughout the day
Frequent sitting and computer work
Occasional lifting of up to 25 pounds